Frequently Asked Questions
Everything you need to know about our premium footwear and services.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since we offer various lasts and fits, we recommend checking the specific measurements for the style you are interested in or contacting our fit experts for personalized advice.
What is your international shipping policy?
Herring Shoes ships worldwide. We offer express delivery options via DHL and UPS. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Can I return my shoes if they don't fit?
Yes, we offer a 30-day return policy for unworn items in their original packaging. Please ensure you try your shoes on a carpeted surface to avoid marking the soles, as we cannot accept returns for shoes with visible wear.
Are Herring brand shoes Goodyear welted?
The majority of our Herring range features traditional Goodyear welted construction, ensuring longevity and the ability to have your shoes resoled multiple times by a skilled cobbler.
How should I care for my leather shoes?
To maintain the quality of your footwear, we recommend using cedar shoe trees after every wear and applying high-quality cream or wax polish regularly. Avoid wearing the same pair two days in a row to allow the leather to dry completely.
Do you offer a repair service?
We offer a full refurbishment service for many of our Goodyear welted styles. This includes a complete strip-down and rebuild using original factory components to restore your shoes to near-new condition.